New Jobs World: February 2014

Thursday, February 27, 2014

Real Time Analyst_Bangalore_Permanent Position

Job Description:

We have an New Opening for RTA.. Below are the details..

Number of opening- 7

Exp Range: 1-2 Yrs (for L1) and 3+ Yrs (for L2)

Working Location: Bangalore (Client Side)

Roles & Responsibilities of Intraday Analyst

1. Alerts about higher AHT, Agents becoming unavailable, Long break/lunch times, Late Logins, Inappropriate Aux Usage, Unplanned shrinkage.

2. Work on Exception handling based on the real time adherence (Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests.)

3. Protect Service Levels by responding to Staffing Fluctuations

4. Identifying trends that impact SLA's, performance metrics and adherence early enough to react in time to make a difference

5. Leverage the agents skills and agents performance information to positively impact the queue

6. Monitor low call volume times and service levels to find idle time and push off-phone work

7. Assign tasks based on agent performance (Controlled Interaction)

8. Report about how Idle time is being used out of overall idle time

9. Suggest VTO/VOT (Voluntary Time off & voluntary overtime) to account supervisors based on the queue stats (Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data.)

10. Provide inputs to forecasters/schedulers if noticed any specific trends in Volumes and AHT which enable them to work towards refining the volume forecasts and schedules

11. Notify for any downtime in feeds to the WFM team and Operations

12. Send out hourly performance updates including interval and intraday SVLs, % to forecast, ASA, and callouts.

Qualifications –

1. Exposure to the contact center environment

2. Minimum 1 to 2 Year experience in real time analyst role

3. Knowledge on Workforce Management tool (IEX), Avaya (ACD) Phone system

4. Knowledge on call center reporting and metrics required

5. Proficiency in Microsoft Office Applications word & excel

6. Strong Analytical Skills required to critically assess situations and make decisions in real time

7. Excellent problem solving and decision-making skills.

8. Ability to operate effectively in a team environment

9. Excellent oral and written communication skills and interpersonal skills

Senior Technical Support Engineer (Windows Server)_Bangalore

Job Description:

A person for building responsive web and mobile applications User interface on PHP with a strong focus on JavaScript and HTML5, who has worked on WordPress theme development
Should be able to use web development libraries like Bootstrap, and java script libraries like jQuery.
Should be aware of making HTML5 based User interface

Tilte: Senior Technical Support Engineer (Windows Server)

Experience: 3.5 - 8 years

Role:
As a member of the Core team in Platform Support, you will be responsible for delivering OS support for Microsoft enterprise customers, primarily based out of north America. This would include phone as well as remote support. As an incumbent, you will be required to deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.

Responsibilities:

· Supporting Enterprise customers on phone and remotely

· Scoping and documenting customer scenarios, potential causes and troubleshooting steps

· Effectively communicating with customers and stakeholders via, phone, email or any other available means

· Assess self knowledge and collaborate or escalate as needed

· Pro-actively work towards self development and sharing knowledge

· Ensuring compliance with schedules; processes and MS policies and values

Technical Skills & experience:

Set up

Raid Configuration

Backup

Basic and Dynamic Disk

Recovery Console

Hyper threading

ACPI

System State Backup

XP BOOT files

BIOS and POST

Deployment

Performance

Terminal Server Mode

Printer redirection in Terminal Server

RDP Port Number

Monitor Memory Usage and Leak

Spooler Service

Windows Installer Service

Memory and User Dump

Windows Debugger

Internet Explorer

Software Development Engineer in Test III_Kirkland, WA

Job Description:

Client: Microsoft

Type: V- Contract

Location: Kirkland, WA

Standard Title: Software Development Engineer in Test III

Job Description:

The game services test team is looking for a qualified SDET candidate for web services testing. We are specifically looking for candidates with a technical background and an aptitude for testing large-scale, cloud-based systems. The candidate will be responsible for owning the testing of feature areas, implementing and executing automated testing, writing test documentation, and debugging and investigating issues.

Qualifications:

• Recent industry experience testing web services – ideally at least 3 years of test experience

• Experience writing automated test cases using C# and Visual Studio test framework

• Experience with WCF and/or REST-based web services

• Experience with the following highly recommended:

· Owning testing for a feature/set of features

· Test planning/design/review/documentation

· Working with dev & PM counterparts

· Experience working an Agile/SCRUM development model

• Familiarity with Windows Azure, Azure Storage, etc… a benefit but not required

1. Work authorization (Citizen/ GC/ TN Visa /H1):

2. If on H1B - Expiry date & Which Extension? :

3. Minimum expected pay rate (W2/ C2C & with/ without benefits):

4. Availability to join:

5. Availability for the interview:

Test Architect or Solution Test Architect Positions _Bangalore

Job Description:

Experience : 10 years to 16 years

Work location : Bangalore office

Job Mode:Permanent

Detailed JD :

The role is Test Architect requires depth as well as breadth of experience in testing, from full-lifecycle, hands-on, end-to-end exploratory testing to root-cause analysis at all layers of complex software systems. The successful candidate will be able to demonstrate a practical and theoretical understanding of how to design tests and test strategies that best deliver the data required to decide when software of different architectures and business purposes is ready to ship.

Based in Bangalore, the Test Architect will anchor test automation and mobility testing practices. The role is primarily technical.

Technical requirements:

· At least 10 years’ experience in development and testing

· At least 3 years’ experience coding for production in C#

· Experience using Visual Studio Test Tools, Team Foundation Server (TFS)

· At least 2 years’ experience developing automation for mobile applications and web applications on smartphones, tablets, or phablets

· At least two years’ participation in Agile production environments

· Has designed frameworks using open source tools in customer engagements

· BS in Computer Science, Electrical Engineering, or equivalent.

Desirable but not required:

· Experience coding for production in C or C++

· Testing of Azure or AWS applications or systems

· Has designed and implemented SOA automation solutions using SoapUI, SOASTA, GreenHat, or equivalent

Key success factors:

· Must maintain equilibrium under pressure.

· Excellent spoken and written English

· Presentation skills for both technical and non-technical business audiences

· Team player, promoting tool development and reuse

· Confidence in providing customer guidance in forming complex test strategies

· Mentoring and guidance for both SDE-Ts and STEs alike

· Availability for 25% travel

Windows Server _Bangalore

Job Description

Work location : Bangalore

Experience : 4 years to 8 years

Must to have :

Strong Windows Server 2008/2012 R2 administration skills, Power Shell scripting, IIS/.Net Stack Deployment, MySQL/PostgreSQL database administration, Amazon AWS/Windows Azure Cloud experience with strong production support and monitoring experience

Designation	Microsoft Windows Engineer – Cloud	LOCATION	Bangalore Hyderabad

Experience	4+ years
Short Description (140 Characters)	Strong Windows Server 2008/2012 R2 administration skills, Power Shell scripting, IIS/.Net Stack Deployment, MySQL/PostgreSQL database administration, Amazon AWS/Windows Azure Cloud experience with strong production support and monitoring experience.

ROLE SUMMARY	System administration on various Windows Server Versions like: Windows Server 2008 R2 and Windows Server 2012 R2 IIS and .Net Stack deployments System Center and Nagios Monitoring configuration and implementation Open Source Database Administration activities (MySQL or PostgreSQL) Disaster Recovery planning and setup in cloud. Work with Amazon AWS Cloud or Windows Azure Cloud components. Automation of various tasks like installation/configuration/deployment tasks. Performance Analysis and Tuning on various phases of application components like: OS, Web Server, App Server and Database .Net/IIS Stack implementations: HTTP Server, .Net and MySQL/PostgreSQL Work with Cache layer components Memcache, Redis or Disk Cache Writing of Power shell/Perl scripts for various tasks. 24/7 Production support for client applications. Interacting with clients, understanding their requirements Perform daily backups, log analysis and log management. Troubleshooting of production issues and provides a detailed Root Cause Analysis report for the clients. Quarterly Infrastructure auditing reports.
MUST HAVE	Technical Expertise Expertise in Windows Server Administration Active Directory Setup and Configuration Terminal Services Configuration and Management WSUS updates and Security patch updtes. Strong experience in setting up IIS Servers and .Net Deployments Expertise in implementation of Nagios/System Center 2012 monitoring tools. Expertise in implementation of custom plug-ins for monitoring tools. Expertise in network file sharing implementation: DFS, and FTP Strong knowledge in networking, IP Addressing, Subnetting, Netmask etc. Strong experience in OS and Application performance tuning. Strong knowledge in Domain Management (DNS) Strong experience in 24/7 Production support. Experience in ticketing systems like: Jira and Request Processing System etc. Experience in Firewall – iptables. Strong experience in MySQL/PostgreSQL administration Strong experience in MySQL/PostgreSQL replication, HA and DR implementations. Working knowledge on Infrastructure gap analysis. Good understanding of Windows Azure or Amazon AWS Cloud components. Skills Strong verbal communication skills Direct interaction with clients. Strong written communication skills Quick learning and understanding skills Team player Strong problem solving and analytics skills
GOOD TO HAVE	· Windows Certifications · Amazon AWS Cloud or Windows Azure Cloud experience · MSSQL Server DBA experience · BE /B. Tech/ME/M.Tech/MCA
GREAT TO HAVE	Linux Administration Apache NoSQL ( MongoDB and DynamoDB )

Business Analyst_Health Care Domain _Bangalore

Job Description:

Exp_4-9Yrs

Job Mode _ Permanent

Location:Bangalore

Core Area of Work:

· Manages and analyzes business requirements with the ability to prioritize during changes and conflicts.

· Can independently facilitate user groups and drive consensus.

· Ability to write detailed descriptions and analysis of user needs, business impacts and systems functionality for software development life cycle.

· Good documentation skills.

· Ability to provide and review estimates at the project level.

· Should be able to work independently and share learning's with fellow colleagues.

· Understands the project schedule and plans/prioritizes the work schedule for a team and meets time deadlines consistently.

· Delivers all assigned tasks on time/ahead of time with expected quality and under budget.

· Ability to take ownership of projects assigned with successful deliveries, to recognize and escalate situations as deemed necessary.

· Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner.

Nice to Have:

• Healthcare knowledge and experience.

• Agile process experience

Note :-

Candidate should not work on Implementation project or Enhancement or Market Research.

Candidates working on Service Based company.

JD Edwards Testing_Pune_Permanent Position

Job Description:

Experience in JD Edwards testing.

Write test cases (step-by-step instructions) Update revise inaccurate test scripts Link tests to requirements in the testing tool. Execute tests Log results Participate in defect resolution process. Retest failed test cases and defects Regular updates of defects in testing tool (OATS) (i.e. defect updates must be kept current).

IT Experience: 2 - 3 years
Job Mode: Permanent
Education: Any Engineering / BCS /BSc / MCA
Location: Pune, India (Viman Nagar)

Email your resume to anamika@bncthirdeye.com, with the following details:

Total Exp / Relevant Exp:

Current CTC / Expected CTC:

Current Location / Preferred location:

Notice period:

Current Employer:

Self-Rating on a scale of 1(lowest) to 5(highest):

Manual Testing

JD Edwards Testing

Real Time Analyst_Bangalore