Senior Technical Support Engineer (Windows Server)_Bangalore

Job Description:

A person for building responsive web and mobile applications User interface on PHP with a strong focus on JavaScript and HTML5, who has worked on WordPress theme development
Should be able to use web development libraries like Bootstrap, and java script libraries like jQuery.
Should be aware of making HTML5 based User interface

Tilte: Senior Technical Support Engineer (Windows Server)

Experience: 3.5 - 8 years

Role:
As a member of the Core team in Platform Support, you will be responsible for delivering OS support for Microsoft enterprise customers, primarily based out of north America. This would include phone as well as remote support. As an incumbent, you will be required to deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.

Responsibilities:

·         Supporting Enterprise customers on phone and remotely

·         Scoping and documenting customer scenarios, potential causes and troubleshooting steps

·         Effectively communicating with customers and stakeholders via, phone, email or any other available means

·         Assess self knowledge and collaborate or escalate as needed

·         Pro-actively work towards self development and sharing knowledge

·         Ensuring compliance with schedules; processes and MS policies and values

Technical Skills & experience:

Set up

Raid Configuration

Backup

Basic and Dynamic Disk

Recovery Console

Hyper threading

ACPI

System State Backup

XP BOOT files

BIOS and POST

Deployment

Performance

Terminal Server Mode

Printer redirection in Terminal Server

RDP Port Number

Monitor Memory Usage and Leak

Spooler Service

Windows Installer Service

Memory and User Dump

Windows Debugger

Internet Explorer