DataCenter Operations Engineer_Bangalore

Job Descriptions:

·         Monitoring of all the incidents generated from various Enterprise Monitoring systems of the Bank. ·         Reviewing various Dashboard & alerts generated various systems, Databases, applications etc.. ·         Escalation & recording of all the incidents in the service ticket management. ·         Tracking of all incidents till closure of incidents. ·         Liaise with infrastructure and application support teams. ·         Follow the activities defined in the standard operating procedures. ·         Follow the incident management process. ·         Submit daily, weekly and monthly KPI reports to management. Technical Skills: ·         2-3 years   experience on enterprise monitoring tool. ·         Good knowledge on service ticket management systems. ·         Knowledge of ITIL processes – Incident Management process ·         Basic Knowledge on windows, Unix and databases ·         Knowledge about Basic banking applications. Soft Skills: -ITIL Foundation -Good oral / written communication skills. -Ability to handle multiple operations parallel. Note : EOG – Eye on glass is the name kept by the customer. This role will be a monitoring role with excellent communication skills and monitoring experience.