Job Requirement:
At least .6 - 3 years of experience in Technical Support field in Enterprise environment Candidate should have sound technical knowledge, troubleshooting skills and support experience on following :- Windows platform in Windows 2000 and Windows XP Networking, LAN , WAN, Corporate enterprise domain infrastructure environment Widows Desktop and Server Operating system Windows Active Directory MS Outlook Good understanding on the MS Office products such as Word , Excel, Power point etc Should have at least basic concept knowledge of Citrix/VM Ware/Virtualization, expertise would be added advantage Should be a very good team player, collaborative, self learner and self motivated Good understanding of English and good communication skills is must Should have customer handling skills Preferably exposure to multi culture environment Flexibility to work on 24*7 shifts Job Responsibilities: To handle Customers query or problem over phone Take ownership of all the calls coming into Service Desk Periodically updating calls/customer as required Provide timely resolution and effective documentation Proactive and logical thinking in resolving problems. Make judgement as to when the problem has to be escalated and should follow-up on the calls to ensure that the user is updated and close it once the solution to provided. |
| Role: | Associate/Senior Associate -(Technical) | |
| Role Category: | Voice | |
| Industry Type: | Banking / Financial Services / Broking | |
| Functional Area: | ITES, BPO, KPO, LPO, Customer Service, Operations | |
| Keywords: | Technical Support, tse, custmer, technical support representative, technical support executive, tech support, tso, call center , bpo, remote desktop, remote support, remote desktop support, enterprise suppor |
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