CTT Voice L2_AVAYA Aura_Pune

Job Description:

CTT Voice L2 (Experience on AVAYA Aura is Must)

Exp:  4 to 6 yrs

Location: Pune

Position Requirements

Knowledge & Experience:

·         ·Requires 3 to 5 years recent hands-on experience with IP based systems used within contact center technologies and administrative systems deployed within the organization.

·         ·Minimum of 3 to 5 years recent demonstrative knowledge in supporting Avaya systems, including CM, SM, SMGR, MM, CMS and other contact center technologies. ·Proven ability to construct and interpret complex vectors adhering to the corporate standard and practices dictated by the Operations Manager.

·         ·Understanding of Avaya Unified Communications.

·         ·Working knowledge or certification of Avayas Architecture in both software and hardware. Including IP network regions, media resources, station registration, etc.

·         ·Avaya UC certifications a plus.

·         ·Understanding of WebLM and Avaya system Licensing.

·         ·Proven experience with Avaya JTAPI/TSAPI and DMCC.

·         ·Understanding of TDM, SIP and H.323 endpoints.

·         ·General concepts of XML as it relates in a telephony environment.

·         ·Familiarity with UNIX, Windows, Oracle, SQL, Java and .Net is a plus.

·         ·Must have a concept of Voice Portal, System and Session Manager.

·         ·Must have an understanding of CTI

·         ·Concept of VoIP protocols, QoS standards and policies

·         ·Working knowledge of best practices of operating systems, server hardware configurations and databases as it relates to the telephony infrastructure.

·         ·Proven experience of the ability to leverage tools and techniques available to diagnose telecommunication problems.

·         ·Expert knowledge with Avaya server platforms.

·         ·Expert knowledge with Avaya G350, G700, G450 and G650 gateways, commands and components.