AVAYA Voice Support (L3)_Pune

AVAYA Voice Support (L3) (Experience on AVAYA Aura is Must)

Exp: 7+yrs

Location: Pune

AVAYA Voice Portal

• 7+ years of direct AVAYA Call Center experience

- Avaya Voice Portal (Experience portal)

- Avaya Contact recorder

- Avaya POM

- Avaya PCS

- Avaya Application enablement services

- Avaya Aura Contact Center Applications

- Avaya Communications Manager 6.x

- Avaya Session Manager

- Avaya WFO & AQM

- Distributed network sniffers/analyzers

- Traditional TDM/PSTN networks

- Contact Center “CTI” implementations

- Expertise in large scale Distributed Telephony Systems (Avaya is a plus), Call Routing Analysis

- Bachelors or Master's degree in Computer Science or related field

- Engineer and build complex local and enterprise-wide Integrated Telephony networks and solutions

- Provide software and hardware support requiring complex integrated configurations in the areas of; PBX, Multimedia, CTI, LAN/WAN, VoIP, SIP and TCP/IP

- Participate in the research, development and documentation industry standards relevant to Converged Technologies

- Design / “Tier 3” Design/Support (SME) for the following VOIP related areas:

- SIP Carriers / 3rd party partners

- Design / “Tier 3” engineering support for Avaya Contact Center Products

- Design / “Tier 3” engineering support for corporate LAN/WAN, including but not limited to, network security and application networking

• Strong in communication skills.

• Able to work with little supervision.

• Experience in speech recognition technologies

• Able to work in shifts

• Knowledge of telecom networks & SS7 & SIP signaling will be preferred.